88main Privacy Policy — Data handling, Cookies & Payments
This page describes what we collect when you use 88main and how we keep that data protected, processed and available only where local law permits.
We design our notices so you can understand what we hold for account verification, deposit and withdrawal flows, and customer support casework.
Our approach balances league and event coverage (for example updates on Liga 1 and Champions League) with the payment methods you see during account activity.
Our 88main data details
We collect information that we need to operate accounts, process payments and respond to enquiries from Jakarta, Surabaya, Bandung and Medan regions when permitted by law.
- We collect identity details when you verify an account for withdrawal processing, including name, photo ID and date of birth for KYC checks.
- We collect payment details when you use DANA, e-wallet or mobile banking or a bank virtual account (local payment, online payment, e-wallet, mobile banking) to top up or withdraw funds.
- We collect transactional records of deposits, withdrawals, promotions and bet-ledger entries so we can resolve disputes and comply with audit requirements.
- We collect device, browser and connection data to secure sessions and detect unusual activity during live-dealer or slot play.
- We collect support correspondence and uploaded documents to process verification, account recovery and KYC queries in multilingual channels.
- KYC
- We mean the identity checks we perform to verify that account details match submitted documents.
- Virtual account (VA)
- We use bank VAs (local payment, online payment, e-wallet, mobile banking) and local payment channels for reconciliation of incoming deposits.
- Session data
- We store temporary session tokens and logs to protect account access during live-dealer tables and esports markets.
Our 88main policy on use, sharing and retention
We use collected data to operate accounts, process payments (including DANA support), prevent fraud, and answer support requests within published response windows.
We share data with third-party processors only when necessary to complete a service you request, for example payment gateways for e-wallet / mobile banking / local payment reconciliation or identity verification providers for withdrawal approval.
We transfer data outside your jurisdiction where our service providers operate, and we require contractual safeguards and limited retention periods from those providers.
We retain transactional records and KYC documentation for a period that meets our compliance obligations and to resolve disputes arising from activities such as Champions League or Piala AFF market settlements.
Our rights and your controls
We provide channels for account holders to request access, correction or deletion where permitted by law and subject to our obligations to retain certain records for audit or legal processes.
We accept requests through our multilingual support team and we aim to acknowledge routine inquiries within our stated response window for account recovery and verification escalations.
Our security and account verification
We operate technical and organisational measures to protect data against unauthorised access, including encrypted storage for sensitive fields and limited access for staff handling KYC documents.
We log authentication events and we require additional verification on withdrawal flows if device or location signals differ from prior activity.
We ask you to keep contact details current so we can resolve checks related to special periods such as Idul Fitri or Idul Adha processing delays.
Our contact channels are listed in the help centre and we monitor those channels for verification and account recovery matters handled by our multilingual team.
Our final note: we operate services only where local law permits and we update this policy as new payment options or event coverage (for example Piala Asia or Imlek-period schedules) are added.
We recommend you check this page periodically for changes and to use the in-site support flow for specific data requests.
- We can be reached via the support centre for account and privacy queries.